It is agreed as follows:

1. Definitions
   1. In these Terms, unless the context expressly provides otherwise, the following definitions shall apply:

      1. “Booking”	means a request for Services which has been accepted and confirmed by En Route.
         “Confidential Information”	means the terms of this Agreement and all commercial or proprietary information of a confidential nature disclosed (whether in writing, verbally or by any other means and whether directly or indirectly) by a Party to the other Party including information relating to such Party’s know-how, trade secrets and business affairs, whether disclosed before or after the date of this Agreement.
         “Charges”	means the price which the Guest shall pay to En Route for the Services as described in Schedule A (or as notified to the Guest or the Passengers as set out in these Terms).
         ”DP Law”	means (while they are in force) (i) the Data Protection Act 2018, (ii) the UK GDPR and (iii) any other laws of the United Kingdom which relates to the protection of personal data (including the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as such Regulations may be amended or replaced from time to time) and (iii) any successor legislation to the Data Protection Act, the UK GDPR, and any other laws and regulations from time to time applicable relating to the processing of personal data and privacy (including the Privacy and Electronic Communications (EC Directive) Regulations 2003 in respect of the Services.
         “Force Majeure Event”	means any event beyond the reasonable control of a Party (including but not limited to) acts of God, pandemic, epidemic, airport closure, terrorist incident, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction or any overriding emergency procedures of government or other competent authority, fire, flood, storm, or drought but excluding always breach of contract by subcontractors of the Supplier, and labour disputes.
         “Guest”	the person(s) who purchases the Services from En Route.
         “Intellectual Property Rights”	means all patent, copyright, registered design, design right, trade mark or any other intellectual property right;
         “Passenger”	the person(s) specified in the Booking, excluding the Guest.
         “Services”	means the services to be performed or provided by En Route under these Terms as described in Schedule A and/or any additional services requested by the Guest or other Passengers.
         “En Route”	The company responsible for providing the En Route Service to the Guest in accordance with these Terms, is DiamondAir International Limited (a company registered in England and Wales under company number 04134303 whose registered office address is 3 World Business Centre Newall Road, London Heathrow Airport, Hounslow, England, TW6 2TA.
         “En Route Agent”	means the person responsible for meeting the Guest and any other authorised Passengers at the airport and escorting the Guest to the En Route lounge.
         “Airport Concierge Agent”	means the person from DiamondAir or its subcontractor meeting the passenger at the airport.
         “En Route Club Arrivals”	means bookings from clients who arrive at Heathrow Airport entitled to the following services: airport concierge service for up to 2 passengers, chauffeur from arrival terminal; food & beverage; shower suites; treatment in Karmair travel spa & clinic; corporate travel wellness program; tea therapy; chauffeur drive to final destination (up to 20 miles).
         “En Route Club Departure”	means client booking before departing London Heathrow Airport, entitled to the following services: passenger and Baggage remote check-in issuing boarding passes and luggage tags (subject to airline); food & beverage; one complimentary treatment in Karmair wellness clinic; corporate wellness travel program; tea therapy; chauffeur from En Route club to departure terminal; airport concierge service for up to 2 passengers.
         “En Route Departures”	means a booking when client heading to Heathrow Airport is collected at their place (up to 20 miles), with the option of visiting En Route Lounge at an additional cost that will be previously stipulated in the booking.
         “Additional Services”	means an optional service not included in En Route pricing plan and include: En Route Additional Baggage, En Route Additional Baggage (Remote pickup), En Route Excess Luggage, En Route Additional Mileage, En Route Car Transfer, En Route Meeting Room, En Route VIP Suite, En Route F&B, En Route Admin Fee.
         “Allergens”	a substance that can cause an allergic reaction. In some people, the immune system recognizes allergens as foreign or dangerous.
         Karmair	Karmair is a specific range of services provided through En Route that encompass: – spa service (general massage, manicure, pedicure), – travel wellness (travel assessment, stress management, jet leg therapy, sleep pod and other general wellbeing services), – clinic services (travel vaccinations, travel health assessment such as blood pressure, stress level test, energy level test).

   2. In these Terms, a reference to a person includes a reference to a body corporate, unincorporated association, incorporated association, that person’s legal representatives, partnership, successors and permitted assigns, government authority and competent authority.
   3. A reference to a statute, regulation, or other document of authority must be construed as a reference to a statute, regulation, or document of authority, as the case requires, in effect on the date on which the Agreement is made and which may be updated from time to time.
   4. Words in the singular number include the plural and vice versa.
   5. Words importing a gender include every other gender.
   6. The words and phrases “other”, “including” and “in particular” shall not limit the generality of any preceding words or be construed as being limited to the same class as any preceding words where a wider construction is possible.
   7. Headings to the clauses and sub-clauses in these Terms are for reference purposes only and shall not affect their interpretation.
2. En Route Agents
   2. En Route Agents assigned to perform any part of the Services shall observe and comply with all relevant security procedures, rules, regulations, policies and regulatory obligations as applicable.
   3. En Route shall ensure that appropriate background reference checks are completed for En Route Agents. En Route Agents will have acquired the necessary orientation, training and background checks to carry out the Services with reasonable care and skill.
3. Rates and Charges
   3. In consideration of En Route providing the Services, the Guest agrees to pay to En Route the Charges. For the avoidance of doubt, the Guest agrees to pay for any additional services provided by En Route after the original Booking.
   4. In addition to the Charges payable under Clause 3.1, there may be additional charges for late Booking. These charges vary by destination and are notified to the Guest from time to time.
   5. En Route reserves the right to increase its rates and/or charges at any time. Such changes will not affect existing Bookings.
   6. En Route will charge a non-refundable booking fee to process all bookings.
4. Warranties
   4. En Route represents and warrants as follows;
   5. En Route has the requisite and corporate power and authority to enter into these Terms.
   6. En Route is an independent contractor as between the Parties. En Route Agents are the responsibility of En Route. No En Route Agent is entitled personally to any compensation from the Guest and no payment of any Charges should be made to an En Route Agent.
   7. To the extent the performance of its obligations entails, the access to, or use of, Guest personal data by En Route, it will comply with DP Law.
   8. Guests and Passengers under the age of 18 may not consume alcohol while visiting En Route’s lounge and En Route reserves the right to verify ages of Guests and Passengers.
   9. En Route reserve the right to remove the Guest and any Passengers from the lounge whose behaviour under the influence of alcohol may compromise the safety of others or is otherwise considered inappropriate by En Route, without entitlement to a refund of any Charges paid. En Route also reserves the right to refuse alcohol to any Guest and any Passengers who fail to show satisfactory age identification or whose behaviour is, in the opinion of En Route, inappropriate.
5. Requests for Bookings
   5. Requests for bookings will be accepted by En Route via its online booking portal, email and telephone.
   6. Bookings can be requested up to eleven (11) months ahead of the Services taking place. However, Charges can only be guaranteed upon confirmation of the Booking by En Route.
   7. The Guest should provide all the relevant Passenger details required for booking, including destination, flight number, service required, contact details, Allergens and any special request. The Guest is responsible for ensuring that these details are correct and up-to-date at the time the Services are due to take place.
   8. Bookings will be confirmed by En Route either automatically by En Route’s booking portal or via email and with a booking reference, within 48 hours of receipt of the booking request, unless the booking has been submitted within 24 hours of the date the Services are due to take place. Where the service is to take place in less than 48 hours, a booking confirmation will (if the booking is accepted) be provided as soon as is reasonably possible.
   9. En Route may subcontract the provision of all or part of the Services to third party partners but En Route shall remain responsible for the provision of the Services.
6. Departure Services, Cancellation or Modification of Bookings
   1. Only the Guest and Passengers shall be permitted access to En Route lounges and facilities.
   2. If the Guest has requested the booking online, the Guest has 14 days after the date En Route confirm the Booking to cancel.
   3. En Route will not provide any services to the Guest during the 14-day cancellation period unless the Guest requests En Route to do so by indicating this clearly when the Guest places their booking.
   4. If the Guest requests En Route to start providing services during the 14-day cancellation period and En Route agree to do so, this will impact the Guest’s cancellation rights as follows:
   5. the Guest will lose their right to cancel once the services are fully performed and will not be entitled to a refund even if the cancellation period has not expired;
   6. if the services have not been fully performed, the Guest will be required to pay for the Services En Route provided up to the time that the Guest told En Route that the Guest wants to cancel.
   7. The client can, at any time, cancel a Booking for additional services arranged for a specific date or period. However, such cancellation will not be subject to refund.
   8. For En Route Departure Services only, where the flight delay or disruption was not announced prior to the Guest’s arriving at the lounge, the En Route Agents shall remain on duty for a maximum of two (2) hours to assist with departure service, unless additional assistance is requested and En Route agrees to provide this.
   9. For En Route Club Departure Services the passengers are permitted up to 4 (four) hours of access to the En Route Club and Lounge facilities.
   10. For En Route Departure Services, whenever the flight is delayed or cancelled, the client is allowed the stay for extra 2 (two) hours in the En Route lounge.
   11. For flight cancellations and delays for En Route Club Departure and Club Arrivals exceeding 2 (two) hours, the lounge access is subject to availability and management discretion (additional charges may apply).
   12. A Booking will relate to only one departure and(or) one arrival, in each case whether there is one Passenger or a group of Passengers. Each Booking shall be considered a separate booking and shall be treated as such for no-shows and cancellation purposes.
   13. Where the Guest or Passenger fails to show for a booking that has not been cancelled by the Guest or Passenger in accordance with these Terms, no refund of Charges shall be payable.
   14. For the avoidance of doubt, En Route will not be liable to the Guest or any Passengers for any failure to board their flight except where such failure or delay is caused by the breach or negligence of En Route.
   15. Any modification to the Services requested by the Guest may be subject to Additional Charges and will be subject to availability.
   16. In the event that cancellation of these Terms trigger’s the Guest’s right to a refund, En Route will refund the Guest as soon as possible and within 30 days of the date of cancellation (subject to any applicable deductions to account for any services that have been performed as at the date of cancellation where applicable).
   17. For En Route departure services only, luggage pick up will be subject to specific zone and post code within the UK that needs to be checked with En Route Agent beforehand.
7. Suspension or Modification of a Service
   1. In the event of a Force Majeure Event that affects the Services, En Route reserves the right to cancel bookings and/or restrict the use of its facilities for any reason including, without limitation, operational, safety, capacity, or security requirements. On the rare occasion that a booking is cancelled or altered by En Route, a refund of the fees will be provided. However, if only some of the Services are affected, only a partial refund will be provided.
8. Allergies
   1. En Route strives to accommodate the dietary needs, allergies and preferences of our clients. However, due to the dynamic of our operations, we cannot guarantee that any menu item or service will be completely free from allergens.
   2. En Route prepares its food in a commercial kitchen where allergens such as nuts, dairy, gluten, and shellfish are present and although En Route takes precautions to prevent cross-contamination, there is always a risk that allergens may be inadvertently transferred to other food items. Therefore, En Route cannot guarantee an environment completely free from allergens. Allergens and traces of allergens may be present in our meals.
   3. Clients are responsible for informing En Route of any kind of allergies or dietary restrictions at the time of the booking of any En Route services. We request that clients provide detailed information about the specific allergens to avoid any potential health risks.
   4. Upon receiving information about allergies, En Route will make reasonable efforts to accommodate those needs in relation to the service to be provided. However, we do not accept liability for adverse reactions to food consumed or products one may come into contact with while in En Route lounge.
   5. We cannot guarantee that any item will be completely free of any allergen. Clients who have severe allergies are advised to take necessary precautions and, if necessary, provide their own food/product to ensure their safety.
   6. By booking our services, clients acknowledge the potential risks associated with allergens and agree to hold our company harmless from any liability for any adverse reactions. Clients agree to communicate any allergy information to En Route.
   7. In the event of an allergic reaction, clients and their guests are responsible for seeking medical attention immediately. Our staff are not trained medical professionals and should not be relied upon to provide medical assistance.
   8. For any questions or concerns regarding food allergies and dietary restrictions, please contact us at [contact details].
9. Karmair
   1. Karmair provides non-emergency wellness and clinic services.
   2. Karmair services is not substitute for professional medical advice, diagnosis or medical prescribed treatment. If the Guest have a medical condition or emergency, please consult your doctor or call emergency services immediately.
   3. The guest must be at least 18 years of age to have access to Karmair. Minors under 18 years of age may only access Karmair services with parental or guardian consent.
   4. By using Karmair services the Guest represents and warrant that the information provided is accurate and complete.
   5. The Guest acknowledges that some of Karmair services may involve minor health risks. By consenting to such services, the Guest assumes all associate risks.
   6. The Guest is required to disclose any pre-existing conditions, allergies or relevant health information before receiving the services.
   7. En Route reserves the right to refuse or discontinue a Karmair service if it is deemed unsafe or inappropriate for your health condition.
   8. En Route collects and use personal information in accordance with its Privacy Policy.
   9. Health data collected during the provision of the services will be treated as confidential and used only to provide and/or improve Karmair services.
   10. To the fullest extent permitted by law, En Route is not liable for:
   11. any adverse reaction, injuries or other outcomes arising from the services, unless caused by En Route negligence or wilful misconduct.
   12. errors or omissions in health data provided during the services.
   13. losses resulting from missed appointments, cancelations or delays.
   14. In relation to clause 9.10, in no event shall En Route Liability exceed the amount paid for the relevant service.
10. Luggage and Personal Belongings
    1. En Route shall under no circumstances be liable or responsible for the personal belongings of any customer. Customers taking personal belongings into the Lounge do so solely at their own risk.
    2. Personal belongings cannot, under any circumstances, be left unattended within En Route. However, luggage lockers can be used during a customer’s stay in En Route. En Route cannot be held responsible for items left in the luggage lockers.
11. Invoicing, Payment and Taxes
    1. After the Booking has taken place, En Route will invoice the Guest for the Charges. The Guest is required to pay the invoice submitted by En Route in full within 30 days of the date of the invoice or, if earlier, before the date the Services are due to take place.
    2. Any Charges for additional Services not requested at the time of Booking and provided to the Guest and/or Passengers during the provision of the Service will be payable by the Guest after the Services have taken place (Additional Charges).
    3. In the event Additional Charges apply, En Route will invoice the Guest once the Services have taken place and, the Guest shall be liable to pay such charges in full. Payment is due no more than thirty (30) days from the date of the invoice.
    4. All amounts payable by Guest under the Agreement are inclusive of Value Added Tax (VAT). VAT due is determined by tax authorities in the relevant jurisdictions (including HMRC in the UK).
    5. All invoice queries should be sent to Credit Control at control@ diamondairinternational.comwithin 5 (five) working days of the date of the invoice and will be acknowledged within 24 (twenty-four) hours (where possible) and investigated accordingly.
    6. If the Guest is not a consumer, the Parties agree that the provisions of the Late Payment of Commercial Debts (Interest) Act 1998 and its amendments shall apply to this Agreement.
    7. If the Guest is a consumer and En Route is unable to collect any payment the Guest owes En Route, En Route will charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. The Guest will pay En Route the interest together with any overdue amount.
    8. Invoices shall be paid by the Guest to En Route in the same currency as stated in the invoice and by bank transfer unless otherwise agreed.
12. Termination
    1. En Route can terminate these Terms and/or refuse to provide the Services immediately and claim any compensation due to En Route if:
    2. The Guest fails to make any payment to En Route when it falls due and the Guest still fails to make payment within 14 days of En Route reminding the Guest that payment is due;
    3. The Guest does not, within a reasonable time of us asking for it, provide us with information or cooperation that En Route need to be able to provide the Service.
    4. The Guest or Passenger does not comply with these Terms.
    5. The rights and remedies provided under these Terms are not exclusive and are in addition to any other rights and remedies provided by law or these Terms.
    6. Upon termination of these Terms for any reason, En Route will no longer be obliged to perform the Services.
    7. Each Party shall immediately stop using any Materials or other content provided by the other Party;
    8. Both Parties shall immediately remove any of the other Party’s trademarks or intellectual property from any creative produced and cease any use of all Party’s marks;
    9. Each party shall bear their own costs upon termination of this Agreement.
    10. For the avoidance of doubt, a Guest may terminate an annual membership early, however the Guest will not be entitled to refund.
13. Intellectual Property
    1. Subject to the terms and conditions set forth in this Agreement, each party shall grant to the other a worldwide, royalty-free, non-exclusive license, during the Term, to use, reproduce, publicly display, perform, broadcast, publish and distribute the name, trademarks, logos, artwork and other content (collectively, “Materials”) furnished by the other party to use relating to the promotion of the Services.
    2. Neither party may publicly display, perform, broadcast, publish or distribute the Materials of the other party (or any works containing or derivative of the Materials of the other party) without first obtaining prior written approval from the other. Each party will use best efforts to reply to any such request within three (3) business days, but failure to respond within such period shall not be deemed as approval. Each party shall comply with any branding or trademark guidelines provided by the other in any use of licensed Materials.
14. Force Majeure
    1. Subject to clause 3, neither party shall be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure results from a Force Majeure Event. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed, provided that if the period of delay or non-performance continues for more than 28 days, the Party not affected may terminate this Agreement by giving thirty (30) days’ written notice to the Party that is affected.
    2. Where a delay is caused by a Force Majeure Event, En Route will usually try to start or restart the services as soon as the issue causing the delay has been resolved.
    3. If a Force Majeure Event occurs, the Party that is affected shall use all reasonable endeavours to mitigate the effect of the Force Majeure Event and to carry out its obligations under these Terms in any way that is reasonably practicable.
15. Data Protection
    1. Both Parties shall observe and comply with all applicable UK DP Law and the terms and conditions set out in this document.
    2. En Route is registered under the Data Protection Act 1998, and as such, any personal information concerning the Guest will not be divulged to any third party, other than En Route’s partners if necessary to fulfil En Route’s obligations to the Guest or if legally required to do so, to the appropriate authorities.
    3. En Route will not sell, share, or rent the Guest’s personal information to any third party.
16. Limitation of Liability and Indemnity
    1. The Guest hereby indemnifies En Route in respect of all and any liabilities (including losses, costs, damages, claims and expenses) caused by its use of the Services provided under this Agreement.
    2. Nothing in these Terms shall exclude or limit either Party’s liability for death or personal injury arising as a result of its negligence or fraud or for any liability that cannot be excluded by applicable law.
    3. Subject to clause 2, neither Party shall be liable to the other, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Agreement.
    4. Subject to clauses 1 and 14.3, neither Party’s aggregate total liability to the other Party in respect of all other losses arising under or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall exceed 150% of the total Charges payable to En Route under these Terms or £2,000, whichever is the greater.
17. Confidentiality and Announcements
    1. Each Party undertakes that it shall not at any time during this Agreement and for a period of five years after termination or expiry disclose to any person the terms of this Agreement and any Confidential Information, except as permitted by clause 15.2.
    2. Each Party may disclose the other Party’s Confidential Information:
    3. to its employees, agents or suppliers for the purposes of carrying out the Party’s obligations under this Agreement. Each Party shall ensure that the recipients of Confidential Information are made aware of and comply with the obligations of confidentiality under this Agreement as if they were a party to this Agreement; and
    4. as may be required by law, court order or any governmental or regulatory authority.
    5. A Party shall not use the other Party’s Confidential Information for any purpose other than to perform its obligations under this Agreement.
    6. A Party shall not make public or disclose to any person information concerning the existence of, the transactions referred to in or the nature or subject matter of this Agreement (other than to the extent required by law), without the prior written consent of the other Party which consent shall not be withheld unreasonably.
18. Anti-Bribery
    1. The Client acknowledges and agrees that En Route will not tolerate bribery in any form in the conduct of its business.
    2. The Client shall comply with all provisions of the Bribery Act 2010 (including any related regulations or guidance) and En Route’s anti-bribery policies as provided by En Route’s to the Client from time to time, as updated by En Route.
    3. The Client shall impose on any person associated with the Client who is working in connection with this Agreement terms equivalent to those in this clause 18 and be responsible for the compliance by such persons with such terms and be directly liable to En Route for any breach by such persons of such terms.
    4. A breach by the Client of this shall be deemed a material breach of this Agreement.
19. Entire Agreement
    1. These Terms including any booking form represent the entire Agreement between the Parties and supersedes all prior representations, contracts, statements and understandings, whether oral or in writing, relating to the subject matter of that Booking.
    2. The Guest acknowledges that it has entered into these Terms in reliance only on the representations, warranties, promises and terms expressly contained in these Terms and, save as expressly set out in these Terms, En Route shall have no liability in respect of any other representation, warranty or promise made prior to the date of these Terms unless it was made fraudulently.
20. Severability
    1. Notwithstanding that the whole or any part of any provision of these Terms may prove to be illegal or unenforceable, the other provisions of these Terms and/or the remainder of the provision in question shall remain in full force and effect.
21. General
    1. En Route may change these terms at any time to reflect changes in law or best practice or to deal with additional services introduced.
    2. Unless expressly provided in these Terms, a person who is not a party to these Terms shall not have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
    3. Nothing in this Agreement shall be deemed to create or constitute a partnership, agency relationship, or joint venture between the Parties. Neither Party shall act or describe itself as the representative of the other (except where expressly authorised), nor shall it make or represent that it has authority to make any commitments on the other’s behalf.
    4. These Terms may be executed in more than one counterpart with the same effect as if the Parties to these Terms had all executed one document.
22. Notification
    1. Any notice required by either party under these Terms shall be deemed properly given if addressed to the contact and address as set out at clause 1 of these Terms.
23. Governing Law and Dispute Resolution
    1. These Terms and other non-contractual obligations shall be governed by, and be construed in accordance with, English law and the parties agree that the English courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.