About us

En Route is the latest addition to DiamondAir International services offered at London Heathrow.

A vision to bring luxury services to the world

Founder and CE0 Christina Lawford started the business 30 years ago, facilitating holidaymakers and business travellers at major airports. The operation went from strength to strength, growing into the DiamondAir we know today. She was the world’s pioneer and leader in airport meet-and-assist services.

Today DiamondAir has appointed Concierge Agents at over 600 destinations worldwide. They assist business and HNW passengers, providing a unique and dedicated international VIP airport service. Our clients include some of the largest financial institutions in the world, large corporates from the music and entertainment industry, and global travel-management companies, while many other global travellers deal with us direct.

Our mission

To deliver a seamless and luxury experience on arrival and departure globally, regardless of cabin or carrier, optimising both enjoyment, time, and purpose of your journey.

Our values

To be the acknowledged Global Market Leader of Premium Air and Rail concierge services whilst continuously innovating and helping to futurise the travel industry.

At DiamondAir we pride ourselves on our work and our values.

Our core values have been created with ETHICAL running through them, which underpins our ethos. Our aspiration in terms of our customers and suppliers is to create partnerships and long-term working alliances to help achieve our mission and vision statement.

Excellence

Teamwork

Honesty

Innovation

Customer centric

Accountability

Loyalty